Privacy Policy

Praxiline respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Proko Design Products LLC, doing business as Praxiline (“Praxiline,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you visit our website, make a purchase, contact us, create an account, subscribe to communications, or otherwise interact with us.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with Praxiline.

Information You Provide to Us

We may collect information that you voluntarily provide, including:

• name;
• billing address;
• shipping address;
• email address;
• telephone number;
• order information;
• account information;
• communications with us;
• return, refund, warranty, or customer-service information;
• photographs or videos submitted in connection with a product issue;
• reviews, comments, or feedback;
• marketing preferences; and
• other information you choose to provide.

Payment Information

Payments may be processed by third-party payment processors such as Stripe or other payment providers made available through our checkout.

Payment processors may collect payment-card numbers, expiration dates, billing information, authentication information, and other information necessary to process a transaction.

Praxiline generally does not directly receive or store your complete payment-card number when payment information is collected and processed directly by the payment provider.

Payment providers process your information according to their own privacy and security practices.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically.

This may include:

• IP address;
• browser type;
• device type;
• operating system;
• referring website or page;
• pages viewed;
• approximate geographic region;
• dates and times of visits;
• interactions with website features;
• shopping-cart activity;
• cookie identifiers; and
• similar technical or usage information.

We may collect this information through cookies, server logs, analytics tools, pixels, and similar technologies.

How We Use Information

We may use personal information to:

• process and fulfill orders;
• collect and process payments;
• arrange shipping and delivery;
• provide order confirmations and shipping updates;
• communicate with customers;
• provide customer service;
• process returns, refunds, replacements, and warranty claims;
• verify purchases;
• detect and prevent fraud, abuse, unauthorized transactions, or security incidents;
• maintain customer accounts;
• operate and improve our website;
• understand how customers use our website;
• improve our products and services;
• manage inventory and business operations;
• maintain transaction, accounting, and tax records;
• comply with legal obligations;
• enforce our policies and Terms & Conditions;
• protect Praxiline, our customers, and others;
• send marketing communications where permitted; and
• carry out other purposes disclosed when information is collected.

We may also use information in an aggregated or de-identified form that does not reasonably identify an individual.

Order and Transaction Records

When you place an order, we maintain information reasonably necessary to document and manage the transaction.

This may include your:

• order number;
• products purchased;
• purchase date;
• amount paid;
• shipping information;
• payment status;
• fulfillment status;
• return or warranty history; and
• communications relating to the order.

We may retain transaction records as reasonably necessary for accounting, tax, fraud prevention, customer service, warranty administration, dispute resolution, and legal compliance.

Returns, Warranty Claims, and Proof of Purchase

If you request a return, refund, replacement, or warranty service, we may request information reasonably necessary to evaluate and process the request.

Depending on the circumstances, this may include:

• order number;
• receipt or other proof of purchase;
• purchaser name;
• purchase date;
• retailer or place of purchase;
• photographs or video of the product;
• product packaging;
• serial, batch, or identifying information; and
• a description of the issue.

We may use this information to confirm eligibility, investigate suspected fraud or abuse, determine the applicable sales channel, process a return or replacement, and maintain warranty or product-quality records.

We will not ask you to send your complete payment-card number as ordinary proof of purchase.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly and improve your experience.

Cookies may be used for purposes such as:

• maintaining your shopping cart;
• remembering website preferences;
• keeping users signed in;
• processing checkout;
• preventing fraud;
• measuring website performance;
• understanding website traffic; and
• supporting analytics or marketing features.

Some cookies may be necessary for the website to function.

Others may be optional depending on the services and technologies we use.

You may be able to control certain cookies through your browser settings or through cookie controls provided on our website.

Blocking certain cookies may affect the operation of some website features.

Analytics

We may use analytics services to understand website traffic, visitor behavior, product interest, and the performance of our website.

These services may collect information such as device information, IP address, browsing activity, approximate location, referral information, and interactions with our website.

Where required by applicable law, we will provide appropriate choices regarding analytics or similar technologies.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from us, we may use your contact information to send information about products, offers, updates, or other Praxiline news.

You can unsubscribe from marketing emails by using the unsubscribe option included in those communications.

Transactional communications relating to an order, account, return, warranty claim, security issue, or customer-service request are not considered promotional messages and may still be sent when necessary.

We will not automatically enroll you in promotional communications merely because you contact customer service unless permitted by applicable law and consistent with the choices presented to you.

When We Share Information

We may share personal information with companies that help us operate our business.

These may include:

• payment processors;
• ecommerce and website-hosting providers;
• shipping carriers;
• fulfillment providers;
• email-service providers;
• analytics providers;
• fraud-prevention and security providers;
• accounting, tax, or professional advisers;
• customer-service providers; and
• other technology providers that support our operations.

We provide these parties with information reasonably necessary for them to perform services on our behalf or in connection with your transaction.

We may also disclose information when reasonably necessary to:

• comply with law, regulation, court order, subpoena, or legal process;
• respond to lawful government requests;
• detect or prevent fraud;
• investigate misuse of our website;
• enforce our agreements or policies;
• protect our rights, property, customers, or others; or
• address security or safety concerns.

Sale or Transfer of the Business

If Praxiline or Proko Design Products LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any successor would remain subject to applicable legal obligations regarding that information.

Selling or Sharing Personal Information

We do not sell personal information to third parties in exchange for money.

Some state privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” more broadly and may include certain disclosures involving advertising or tracking technologies.

If we use technologies that create applicable opt-out rights under those laws, we will provide the notices and choices required by applicable law.

We will update this Privacy Policy if our practices materially change.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business or legal purposes.

Retention periods may depend on the type of information and may include considerations such as:

• completing transactions;
• maintaining accounting and tax records;
• providing warranty support;
• resolving disputes;
• preventing fraud;
• enforcing agreements;
• complying with legal requirements; and
• maintaining appropriate business records.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable requirements.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, storage system, or security measure can be guaranteed to be completely secure.

You are responsible for protecting passwords and other account credentials associated with your account.

If you believe your information or account may have been compromised, please contact us promptly.

Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have rights regarding your personal information.

These may include the right to request:

• information about personal information we maintain about you;
• access to certain personal information;
• correction of inaccurate information;
• deletion of certain information;
• a portable copy of certain information;
• information about how information has been used or disclosed; or
• an opt-out of certain uses or disclosures.

Certain rights may not apply in every jurisdiction or to every business.

We may also be permitted or required to retain certain information even after receiving a deletion request, including information necessary to:

• complete a transaction;
• maintain tax or accounting records;
• administer warranties;
• detect fraud;
• protect legal rights;
• comply with legal obligations; or
• establish, exercise, or defend legal claims.

Where applicable, we may need to verify your identity before fulfilling a privacy request.

To exercise a privacy right, contact us at support@getpraxiline.com and identify the type of privacy request you are making. We may request information reasonably necessary to verify your identity, locate relevant records, and process the request.

Where provided by applicable law, you may also have the right to appeal our decision regarding a privacy request or use an authorized agent to submit certain requests on your behalf. We may require reasonable proof of the agent's authority and may ask you to verify your identity directly with us.

We will not discriminate against you for exercising privacy rights provided by applicable law.

California Residents

California residents may have additional privacy rights if Praxiline is subject to the applicable provisions of California privacy law.

Where those laws apply, eligible consumers may have rights relating to access, correction, deletion, disclosure, portability, and certain uses or disclosures of personal information.

If Praxiline becomes subject to additional California-specific notice, disclosure, or opt-out requirements, we will provide those notices and mechanisms as required.

Nothing in this section is intended to represent that a particular California privacy statute applies to Praxiline when its statutory applicability requirements have not been met.

Children’s Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

If we become aware that personal information from a child under 13 has been collected in circumstances where parental consent was required, we will take appropriate steps to address the information.

If you believe a child has provided personal information to us improperly, please contact us.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, applications, payment services, social-media services, or other platforms.

Those services operate independently from Praxiline and may have their own privacy policies.

We encourage you to review the privacy practices of third parties before providing information to them.

We are not responsible for the privacy practices of websites or services that we do not control.

International Visitors

Our business is based in the United States.

If you access our website from outside the United States, information you provide may be processed or stored in the United States or in other locations where our service providers operate.

Additional privacy rights may apply depending on your location.

If we begin specifically offering products or services in jurisdictions requiring additional privacy disclosures or procedures, we may provide supplemental privacy terms for those jurisdictions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our website;
• our products or services;
• the technologies we use;
• our business practices;
• service providers; or
• applicable requirements.

The current version will be posted on this page and identified by the “Last Updated” date above.

Material changes will be communicated as required by applicable law.

Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns regarding your personal information, please contact our support team.

Questions or assistance: support@getpraxiline.com

Praxiline

Operated by Proko Design Products LLC

Distribution address: 43 Tremont Avenue, Staten Island, NY 10314

Location and returns notice: This distribution address is not a retail location. No walk-in visits are accepted. Returns must be authorized in advance and sent only according to written return instructions provided by Praxiline.